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Lunas, dengan tenang.
Baru dihubungi Teman Lunas? Tidak perlu cemas. Kami bantu Anda memahami situasinya, lalu kita cari jalan keluarnya bersama.
Situs resmi hanya temanlunas.com
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Tanpa tekanan- Bahasa yang mudah dipahami
- Hanya lewat kanal resmi
- Data Anda dijaga
- Anda yang menentukan langkahnya
- Tanpa ancaman, tanpa mempermalukan
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Dihubungi soal tagihan memang bisa bikin cemas. Tapi tidak harus begitu.
Kami bukan penagih yang menekan. Kami teman yang menjelaskan, mendengarkan, dan membantu Anda menemukan langkah berikutnya.
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Apa yang harus saya lakukan?
Untuk mendapatkan informasi lebih lanjut tentang kewajiban Anda, hubungi Customer Service kami. Caranya mudah.
- Pilih saluran yang paling nyaman untuk Anda di bawah ini.
- Sampaikan nama Anda dan pesan yang Anda terima.
- Tim kami menjelaskan kewajiban Anda dan pilihan penyelesaiannya.
- Telepon+62 878-1818-1800
- WhatsApp+62 878-1818-1800
-
Emailteam@
temanlunas.com - FormulirIsi pertanyaan online
Nomor, jam layanan, dan waktu respons bersifat ilustratif sampai disetujui Operasional.
Pelan-pelan, satu langkah setiap kali.
Tanpa tekanan dan tanpa buru-buru. Anda yang menentukan kapan siap melangkah.
1. Baca pesannya dengan tenang
Tidak perlu buru-buru membalas, dan jangan berikan PIN, OTP, atau kata sandi kepada siapa pun.
2. Pahami situasinya
Baca mengapa Anda dihubungi dan apa artinya bagi Anda.
3. Bicara dengan tim kami
Tanyakan detail kewajiban lewat Customer Service kami, dengan bahasa yang mudah.
4. Temukan jalan keluar
Kami jelaskan pilihan penyelesaian yang tersedia sesuai kondisi Anda.
Cek data dan pembayaran online belum tersedia di situs ini.
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Mengapa kami menghubungi Anda?
Lembaga keuangan asal Anda, misalnya bank atau aplikasi pinjaman, telah mengalihkan tagihannya kepada kami secara resmi. Wajar kalau Anda kaget atau ragu. Kami di sini untuk menjelaskan, bukan menekan.
Mitra penagihan resmi kami.
Kami tidak menagih lewat pihak sembarangan. Penagihan sehari-hari dilakukan oleh agensi berlisensi berikut, bekerja sesuai strategi, pengawasan, dan kode etik Teman Lunas.
Collectius
PT DIKA
FLOW
Hitech Smart Solutions
Telekol
Daftar mitra dapat berubah. Jika ragu siapa yang menghubungi Anda, cek dulu lewat Customer Service kami.
Kalau ragu, hubungi kami di sini.
Pesan dari kami bisa berbeda-beda. Kalau Anda ragu, jangan balas pesannya. Hubungi kami langsung lewat saluran di bawah ini, dan ingat tiga hal berikut.
- Situstemanlunas.com
-
Emailteam@
temanlunas.com - WhatsApp+62 878-1818-1800
- Kami tidak meminta transfer ke rekening pribadi.
- Kami tidak meminta PIN, OTP, atau kata sandi.
- Kami tidak mengancam atau mempermalukan.
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Ada pertanyaan?
Jawaban untuk hal-hal yang paling sering ditanyakan klien kami.
Apakah Teman Lunas perusahaan resmi?
Ya. Nama resmi, alamat, dan legalitas kami tercantum di halaman Tentang Kami, dan bisa Anda cocokkan dengan pesan yang Anda terima.
Mengapa data saya ada di Teman Lunas?
Saat lembaga keuangan asal Anda mengalihkan tagihannya kepada kami, data yang diperlukan untuk menghubungi Anda ikut diserahkan. Kami menjaga data ini dan hanya memakainya untuk keperluan tersebut.
Apakah saya bisa membayar di situs ini?
Belum. Situs ini tidak menerima pembayaran dan tidak menampilkan data tagihan. Untuk informasi kewajiban dan cara penyelesaiannya, hubungi Customer Service kami.
Bagaimana kalau saya belum bisa membayar sekarang?
Sampaikan kondisi Anda lewat Customer Service kami. Tim kami akan mendengarkan dan menjelaskan pilihan yang tersedia, tanpa tekanan.
Bagaimana cara mengajukan keluhan?
Sampaikan keluhan lewat Customer Service kami atau formulir di halaman Kontak & Dukungan. Anda akan menerima nomor tiket sebagai bukti pengajuan.
Untuk bank, fintech, dan penjual portofolio